Thank you for visiting www.airyeezykicks.com. Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for you online shopping Air Yeezy Shoes, Air Jordan Shoes And Supra Shoes! Also welcome to wholesale & dropship cheap Air Yeezy Shoes, Air Jordan Shoes and Supra Shoes from our store soon!
Q: When will my order ship?
A: We offer customers a quick and happy shopping. As usually, orders shipping via EMS will process within 1-2 business days (all days except Saturday, Sunday and major holidays) after you confirm the order.
Q: How long does shipping take?
A: The shipping term will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it to you in 1-2 business days. The shipping term is 7-14 business days.
Q:What payment methods do you support?
A: We usually accept Paypal, Credit Card, Western Union and Moneygram as payment methods. Of course, wholesale price largely depend on quantity of your order.
Q: Can delivery address be different from the billing address?
A: When your order shipping address differs from the billing address, we will send a confirm email to ask for your confirmation. After we confirm your order details, we will deliver merchandise ASAP!
Q: When and how can I check on my order status?
A: Normaly, when we deliver the shoes, you will receive the tracking number via e-mail.And you can track to Express Mail Service Official site: http://www.ems.com.cn/english-main.jsp. We also will track it for you!
Q:I am looking for dunk goods that are not listed on your site, can you provide them?
A: If you are looking for dunk goods we don't list on our site. Please click contact with us with a picture, a serial number or the model number of the goods. The more details given, the easier and quicker to locate the products in the factory.
Q:How can I make a return or exchange?
A: Returns or exchanges are permitted. If you have made a mistake in ordering a wrong goods and wish to change for a different model, we allow an exchange process within 3 days of receiving the goods and a $30 Handing & shipping cost will apply. And Shoes must be free of wear and must be thoroughly cleaned so that all dirt and debris is removed. Dirty or worn shoes will be returned to the customer, without evaluation. Shipping charges are not refundable. All packages should be sent via a trackable method, such as EMS, US Mail Delivery Confirmation, UPS, or Federal Express. We are not responsible for packages lost in transit.
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